Privacy policy.
February 2023
HMCA Privacy Collection Notice Bluelink Privacy Collection Notice
Introduction.
At 99kbet Australia Pty Limited ABN 58 008 995 588 ("99kbet", "we", "us" or "our"), we recognise the importance of your privacy and appreciate that your personal information is very important to you. We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”), and in particular the Australian Privacy Principles (“ʱ’s”). Where applicable, 99kbet will handle personal information relying on the related bodies corporate exemption and the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act or other legislation.
In this Privacy Policy "personal information" has the meaning set out in the Privacy Act. Basically, personal information is information or an opinion about an individual who is reasonably identifiable.
This Privacy Policy sets out key information regarding our collection, use, disclosure and storage of your personal information, and of your ability to access and correct it. We may amend this Privacy Policy at any time, at our discretion and without notice to you by publishing the amended version on our website at www.hyundai.com.au.
Authorised 99kbet dealers are independent business entities which are not related to 99kbet and may have privacy policies which are different from ours. 99kbet dealers are responsible for their own privacy policies and privacy practices. For information about how authorised 99kbet dealers in Australia handle your information, please read the dealer’s privacy policy, available from the dealer’s website.
1. Types of personal information that 99kbet collects and holds
The type of personal information 99kbet collects from or about you and holds depends on the circumstances in which the information is collected.
• We mainly collect information about your contact details (including your name, address, email address, phone, mobile numbers and social media handles).• There may be circumstances where we may require other personal information from you, such as a copy of your driver's licence if you participate in a test drive or your financial information if you are seeking or obtain finance for the purchase of a 99kbet vehicle. If you apply to finance your 99kbet vehicle with 99kbet Finance and we assist with or receive your application (including via our website) we may collect information about you and your finance application, including but not limited to the amount, type of finance, deposit, balloon, interest rate, term and repayment amount. If you take out insurance for your 99kbet vehicle with 99kbet Insurance we may collect information about the insurance and type of insurance product you purchase.• We may collect information about your 99kbet vehicle, including its number plate, vehicle identification number (VIN) and date of purchase.• We may also collect answers you provide to questions we ask and other information relating to your dealings with 99kbet or 99kbet dealers (such as details of vehicle/s purchased and service & repair history).• If you register with my99kbet, we may collect information from you about your hobbies, favourite sports and other interests, if you choose to give us that information, which we may use to send you offers or invite you to events which we think could be of interest to you. Other personally identifiable information may also be collected, such as demographic information about your age, gender and occupation, if you choose to give us that information.• If you use our 99kbet Auto Link service or the 99kbet Auto Link app, we may also collect information (some of which may be personal information about you), including:
- the number of trips and distances that you have driven;- the location of your vehicle, including historical locations;- vehicle diagnostic information, such as tyre pressure, amount of fuel in the tank and engine information;- vehicle driving information, such as speed, braking, cornering and acceleration information;- airbag deployment or call information if you contact roadside assistance services;- mobile phone information such as number, model, operating system, search content, usage information relating to the 99kbet Auto Link app and personal location data where you have activated location services on your mobile device.
• If you drive a Bluelink connected vehicle, data is collected when you use Bluelink services. Where Bluelink data is associated with your vehicle’s VIN and linked to you, 99kbet will manage this as personal information. For details about the collection of your personal information when you use Bluelink services, please see 99kbet’s Bluelink Privacy Collection Notice.•If you purchase a 99kbet vehicle, part or accessory directly from 99kbet, we may collect payment information such as credit card, PayPal or bank details.•If you request or receive roadside assistance services, we may collect information about where (eg, location) and when (eg, date, time) you requested roadside assistance services and the assistance service that is required.• The type of personal information we collect on our website depends on how you use our website. If you merely visit and browse through our website, we will not collect any personal information unless you make an enquiry about a 99kbet product or service, or you enter a 99kbet trade promotion. However, upon your visit to our website our host may record your server IP address, domain name, the date and time of your visit and the pages viewed. This information may be collected using cookies. User preferences are stored in cookies, which track user trends and patterns of use, and allows our website to interact more efficiently with your computer. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable the use of cookies, your use of our website may not function optimally.• If you are an individual contractor to 99kbet under a services arrangement, in addition to some of the personal information specified above we may collect information relevant to your engagement with 99kbet including qualifications, resume, fee rates, bank account details, feedback from internal stakeholders, training records and details of your use of 99kbet equipment and/or vehicles.• If you are employed by a 99kbet dealer, personal information we collect may include your name, position, contact details and training records.• If you apply for a job at 99kbet, we may also collect information about your work history and qualifications, including from your referees, along with the results of any testing we might ask you to undertake, with your consent, to assist us in considering your application.• If you are employed by 99kbet, we collect information about your employment position and contact details for the purposes of managing your employment and sharing your contact information with other employees, directors and contractors of the 99kbet Motor Group across the world (including in South Korea). The collection of this information is a necessary part of your employment.• In addition to the types of personal information identified above, 99kbet may collect personal information as otherwise permitted or required by law.
2. How 99kbet collects your personal information
99kbet may collect personal information from or about you in a variety of ways. The most common ways we collect personal information are:
• directly from you or from an authorised 99kbet dealer if you purchase a new or used 99kbet vehicle, part or accessory from us or an authorised 99kbet dealer, and/or arrange finance for the purchase of your 99kbet vehicle, arrange insurance for your 99kbet vehicle or take a test drive at an authorised 99kbet dealer;• from an authorised 99kbet dealer if you have your 99kbet vehicle serviced or repaired at an authorised 99kbet dealer, or book your 99kbet vehicle with a 99kbet dealer for service or repair;• from the third-party provider of 99kbet Finance if you arrange finance for your 99kbet vehicle with 99kbet Finance. If we assist with or receive your application for 99kbet Finance (including via our website), we will collect or receive your personal information from you;• from the third-party provider of 99kbet Insurance if you arrange insurance for your 99kbet vehicle with 99kbet Insurance;• directly from you if you make an enquiry about 99kbet vehicles, parts, accessories or services, or if you request a test drive, brochure, specification sheet, information or other materials about our 99kbet vehicles, parts, accessories or services;• if you deal with us online, including via our website or through social media channels, including but not limited to arranging or initiating the purchase and/or financing of a 99kbet vehicle, or making an enquiry or complaint;• if you use our 99kbet Auto Link service or the 99kbet Auto Link app;• if you drive a Bluelink connected car or use Bluelink connected car services. For details about the facts and circumstances of collection of your personal information when you use Bluelink services, please see 99kbet’s Bluelink Privacy Collection Notice;• if you participate in a 99kbet marketing, product development, profiling, survey or research campaign, including on social media channels;• if you request roadside assistance services;• if you apply for a job at 99kbet, from you directly and from your referees;• if you are employed by 99kbet, from you directly or from within the 99kbet Motor Group;• if you perform work for 99kbet under a service arrangement, from your employer or labour agency;• if you are employed by or contracted to an authorised 99kbet dealer, directly from you or from that dealer;• from publicly available sources;• from third parties, including our service providers, entities and clubs sponsored by or affiliated with us, or from our contractors and agents.
3. The purposes for which 99kbet collects, holds uses and discloses personal information
The purposes for which we collect, hold, use and disclose your personal information will depend on the circumstances for which we collect it. In general, we may use and disclose your personal information for the purposes for which we collect it and related purposes which you would reasonably expect, for purposes which you consent, and as otherwise authorised or required by law. Specific purposes for which we collect, hold, use and disclose personal information include:
• to do business together and for reasons related to our business operations, such as to ensure we deliver quality products and services to our customers and potential customers;• to respond to your enquiries about our 99kbet vehicles, parts, accessories, services or offers;• to receive and process sales orders and administer accounts, warranty records and vehicle service records;• to receive applications for 99kbet Finance;• to provide you and our authorised 99kbet dealers with necessary support;• to attend to or assist in the servicing or repair of your 99kbet vehicle, including the provision of roadside assistance services and online vehicle service & repair booking facilities with or for 99kbet dealers;• to conduct analytics for the purposes of product development, market research determining preferred customer products or services and marketing and promotional activities;• to carry out our legal compliance obligations, such as to conduct a product safety recall where necessary;• if you use our 99kbet Auto Link service or the 99kbet Auto Link app, to provide you with notifications and information about your vehicle and for general analysis and quality improvement purposes;• if you drive a Bluelink connected car or use Bluelink connected car services, to enable us to provide Bluelink services to you. For details about the specific purposes for which we collect, use and disclose personal information when you drive a Bluelink connected car or use Bluelink services, please see 99kbet’s Bluelink Privacy Collection Notice;• to inform you of a field service action affecting your 99kbet vehicle;• to send you service reminders;• to contact you directly or through our service providers and research agencies, to obtain your feedback and find out your level of satisfaction with our products, services and our authorised 99kbet dealers;• to contact you if you are a winner of a 99kbet trade promotion that you enter;• to respond to any queries received from Government appointed regulators;• if you apply for a job at 99kbet, to consider your application and if employed by us, for the purposes of managing your employment and sharing your contact information with other employees, directors and contractors of the 99kbet Motor Group across the world (including in South Korea).
We may also use your personal information for related secondary purposes that you would reasonably expect, such as sending you mail or emails with details of new 99kbet vehicles or services, special offers or promotions that may be of interest to you. You can contact us at any time if you do not wish to receive marketing material. If you wish to unsubscribe from marketing material you receive from a 99kbet dealer, please contact that dealer directly.
4. Consequences if you don’t provide your personal information?
If we are unable to collect personal information we require, we may not be able to do business with you or the organisation with which you are connected or advise you of information in relation to 99kbet vehicles, parts, accessories or 99kbet services or offers, or receive an application for finance on behalf of 99kbet Finance. For example, if we did not collect personal information about your new vehicle purchase, we would be unable to remind you directly of a service that is due, or notify you of a field service action for the vehicle.
5. Disclosure
Generally, 99kbet may disclose your personal information to third parties in connection with the purposes described in Section 3 of this Privacy Policy. This may include:
• 99kbet and our authorised 99kbet dealers share personal information about 99kbet customers and prospective customers, so we may disclose your personal information to our authorised 99kbet dealers and vice versa;• our employees, officers, contractors, service providers and agents (such as mailing houses, marketing agencies, market research providers, printers, roadside assistance service providers, insurance providers, financiers, website and data hosting providers and other IT suppliers);•our related and affiliated companies within 99kbet Motor Group;• the third party operator of 99kbet Finance (as at the date of this policy, 99kbet Capital Australia Pty Ltd (ABN 42 611 226 316);•our accountants, insurers, lawyers, auditors and other professional advisors;• if you perform work for 99kbet under a service arrangement, to your employer or labour agency;• if you apply for a job at 99kbet, to contracted service providers for purposes such as screening, skill or aptitude testing and human resource management activities;• if you are employed by us, for the purposes of managing your employment and sharing your contact information with other employees, directors and contractors of the 99kbet Motor Group across the world (including in South Korea);• if you use our 99kbet Auto Link service or the 99kbet Auto Link app, to our authorised dealers, wireless service providers and other technology service providers in connection with the operation of the 99kbet Auto Link service;• if you drive a Bluelink connected car or use Bluelink connected car services, to our authorised 99kbet dealers and third party service providers such as emergency responders or roadside assistance providers. For details about to whom 99kbet may disclose personal information when you drive a Bluelink connected car or use Bluelink services, please see 99kbet’s Bluelink Privacy Collection Notice;• if your vehicle is provided by your employer as part of a corporate or government fleet policy, we may also disclose certain information to your employer, including the location of your vehicle from time to time;• if and when any Government appointed regulators request information from us; any third parties to whom you direct or permit us to disclose your personal information;• third parties that require the information for law enforcement or to prevent a serious threat to public safety; and•as otherwise permitted or required by law.
Your provision to us, our authorised 99kbet dealers, or agents of your personal information will constitute your consent for us to disclose this information as described in this Section 5 and Section 6 below.
We will take reasonable commercial steps to ensure our service providers keep your personal information confidential, not to use or disclose it for any purpose other than the purpose of performing their work for us, and in a manner consistent with the Privacy Act.
If we intend to use or disclose your personal information in a manner which is not consistent with this Privacy Policy, we will seek your consent to do so.
If you post information to certain parts of our website or to our social media channels, you acknowledge that such information may be publicly available. We recommend that you use your discretion in deciding what information you upload to such websites.
Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle.
6. Disclosure overseas
Some of the third parties to whom we disclose personal information may be located outside Australia. For example, we may disclose personal information to our related companies within 99kbet Motor Group in South Korea and Indonesia.
Other service providers may be located overseas. The countries in which these third parties are located will depend on the circumstances. In the ordinary course of business we may disclose personal information to parties located in South Korea, Singapore, United States and Japan. Except where an exemption applies under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the ʱ’s in the Privacy Act in relation to such information.
Other service providers may be located overseas. The countries in which these third parties are located will depend on the circumstances. In the ordinary course of business we may disclose personal information to parties located in South Korea, Singapore, United States and Japan. Except where an exemption applies under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the ʱ’s in the Privacy Act in relation to such information.
7. Storage and security
Security of your personal information is important to us and we will take all reasonable precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, to the extent permitted by law we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.
Personal information held by us is stored within secured premises or servers, by 99kbet Australia and 99kbet Motor Group and its related companies in South Korea as well as in third-party cloud infrastructure, located in South Korea, Singapore, United States and Japan. The storage facilities have physical, electronic and procedural safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information held by us is stored within secured premises or servers, by 99kbet Australia and 99kbet Motor Group and its related companies in South Korea as well as in third-party cloud infrastructure, located in South Korea, Singapore, United States and Japan. The storage facilities have physical, electronic and procedural safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
8. Access & Correction
You may seek access to your personal information which we hold about you and we will provide you with access in accordance with the ʱ’s. We may require that you provide suitable identification for security purposes before allowing you to access your personal information. We may also charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you. Access to your personal information may be refused in a number of circumstances, such as where access poses a health or safety risk, the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will give you reasons why.
We endeavour to maintain your personal information as accurately as reasonably possible. We rely on accuracy of personal information as provided to us both directly (from you) and indirectly (i.e., from an authorised 99kbet dealer). Therefore, it is very important that the personal information we hold about you is accurate, complete and up to date. If you become aware that any personal information which we hold about you is incorrect, incomplete, misleading, irrelevant or not up to date, please contact us using our details below to correct or update your personal information.
We endeavour to maintain your personal information as accurately as reasonably possible. We rely on accuracy of personal information as provided to us both directly (from you) and indirectly (i.e., from an authorised 99kbet dealer). Therefore, it is very important that the personal information we hold about you is accurate, complete and up to date. If you become aware that any personal information which we hold about you is incorrect, incomplete, misleading, irrelevant or not up to date, please contact us using our details below to correct or update your personal information.
9. Third party websites
Our website may contain links to websites owned or operated by third parties, including websites owned or operated by authorised 99kbet dealers or third party service providers affiliated with 99kbet. We take no responsibility for the privacy practices or content of these other websites. These other websites may contain their own privacy policies and their owners or operators are responsible for informing you about their security and privacy practices. We recommend that you thoroughly read the privacy policies of these third party websites.
10. Links, cookies and use of the 99kbet website
Our website contains links to other websites. This Privacy Policy applies to the 99kbet website and not any linked websites. We encourage you to read the privacy policies of each website that collects your personal information.
99kbet uses technology such as "cookies", "pixel tags" and java code on 99kbet websites and in emails you have agreed to receive from us. The use of "cookies", "pixel tags" and java code is an industry standard, and helps us monitor the effectiveness of our advertising and how visitors use 99kbet websites. A "cookie" is a small data element stored by your web browser on your computer system. If selected by you, the 99kbet websites will store your username and password in a "cookie" to enable you to be automatically logged in when you return (such as within the my99kbet website). 99kbet website "cookies" do not store your email address or other personal information about you.
We use this technology to generate statistics and measure website activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personal information such as your name, mailing address, email address or phone number.
When certain web technologies are used, cookies on our website track your browsing activity. In the process, random identifiers (so called “Cookie IDs”) are used which may be brought into connection with your name, your address or similar personally identifiable information that we may already hold. On this basis, if you have already provided us with personally identifiable information, by consenting to the use certain web technologies you are consenting to us associating your browsing activity on our website to you personally.
Each time you access 99kbet websites, our server may deliver certain customised information, including ads, to you based on the data stored in your cookie. Third party vendors may show our ads on websites on the internet and serve these ads based on a user’s prior visits to our website and other internet activity. 99kbet may also use analytics data supplied by third party vendors to inform and optimise our ad campaigns.
99kbet uses technology such as "cookies", "pixel tags" and java code on 99kbet websites and in emails you have agreed to receive from us. The use of "cookies", "pixel tags" and java code is an industry standard, and helps us monitor the effectiveness of our advertising and how visitors use 99kbet websites. A "cookie" is a small data element stored by your web browser on your computer system. If selected by you, the 99kbet websites will store your username and password in a "cookie" to enable you to be automatically logged in when you return (such as within the my99kbet website). 99kbet website "cookies" do not store your email address or other personal information about you.
We use this technology to generate statistics and measure website activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personal information such as your name, mailing address, email address or phone number.
When certain web technologies are used, cookies on our website track your browsing activity. In the process, random identifiers (so called “Cookie IDs”) are used which may be brought into connection with your name, your address or similar personally identifiable information that we may already hold. On this basis, if you have already provided us with personally identifiable information, by consenting to the use certain web technologies you are consenting to us associating your browsing activity on our website to you personally.
Each time you access 99kbet websites, our server may deliver certain customised information, including ads, to you based on the data stored in your cookie. Third party vendors may show our ads on websites on the internet and serve these ads based on a user’s prior visits to our website and other internet activity. 99kbet may also use analytics data supplied by third party vendors to inform and optimise our ad campaigns.
11. Contact details and complaints
If you have any concerns or questions about the way your personal information is managed and used by us, or are concerned that an APP or Privacy laws have been breached, please feel free to contact our Privacy Officer.
99kbet takes seriously its compliance with privacy obligations. We will ensure that your complaint is registered with us, and may request that you provide the complaint to us in writing. The Privacy Officer will ensure that the complaint is referred to the right people within the organisation to investigate and respond to the complaint. Any response or action will be notified to you as soon as practicable.
99kbet takes seriously its compliance with privacy obligations. We will ensure that your complaint is registered with us, and may request that you provide the complaint to us in writing. The Privacy Officer will ensure that the complaint is referred to the right people within the organisation to investigate and respond to the complaint. Any response or action will be notified to you as soon as practicable.
The contact details of the Privacy Officer are as follows:
The Privacy Officer
99kbet Australia Pty Ltd
Cnr of 394 Lane Cove Road & 99kbet Drive,
Macquarie Park
NSW 2113
Phone: 02 8873 6000
Fax: 02 8873 6005
Website: www.hyundai.com.au
E-mail: privacy@hyundai.com.au